1. Introduction

Welcome to One99. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. About One99

One99 is an online marketplace offering everyday essentials, household products, international foods, health & beauty items, gifts, and other value products to customers throughout the United Kingdom.

3. Orders

• All orders are subject to availability.
• We reserve the right to refuse or cancel any order.
• Once an order is placed, you will receive an order confirmation email.
• Acceptance of an order occurs when products are dispatched.

4. Pricing

• All prices are displayed in Pounds Sterling (£).
• Prices include applicable VAT where required.
• While we strive for accuracy, pricing errors may occasionally occur. We reserve the right to correct any errors and cancel affected orders.

5. Payment

We accept approved payment methods available at checkout.

Payment must be received in full before goods are dispatched.

6. Delivery

• Delivery times are estimates only.
• Delays caused by couriers, weather conditions, or circumstances beyond our control may occur.
• Customers are responsible for providing accurate delivery information.

7. Returns & Refunds

Customers may request returns in accordance with our Returns Policy.

Products must generally be returned unused, unopened, and in their original condition unless faulty or damaged.

Refunds will be processed to the original payment method after inspection and approval.

8. Product Information

We make every effort to ensure product descriptions, images, and specifications are accurate.

However, packaging, colours, and product details may occasionally vary from those displayed on the website.

9. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.

10. Prohibited Use

Users agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to systems or data.
• Interfere with website operations or security.

11. Limitation of Liability

To the maximum extent permitted by law, One99 shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

12. Privacy

Your use of One99 is also governed by our Privacy Policy, which explains how we collect and process personal information.

13. Changes to Terms

One99 reserves the right to update these Terms & Conditions at any time. Updated versions will be published on this page.

14. Contact Us

For any questions regarding these Terms & Conditions, please contact the One99 customer support team through the contact details provided on our website.

Last Updated: June 2026